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Evidence Guide: TLIL4010 - Assess and confirm customer transport requirements

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

TLIL4010 - Assess and confirm customer transport requirements

What evidence can you provide to prove your understanding of each of the following citeria?

Assess goods/stock to be transported

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Customer service parameters are followed in accordance with workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

In consultation with customer, key characteristics of goods/stock to be transported are determined

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Regulatory and/or specific requirements for load shipment are identified

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Specific load handling characteristics/requirements are identified

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Task requirements are matched to workplace capability and operational focus

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine transit requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Applicable transportation modes are matched to customer geographic location, load packaging characteristics, quantity of goods to be transported and specific requirements for goods

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Required pick-up and destination point/s are identified and assessed for safe access and operation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Specified transit times and routes are identified and agreed with customer

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Transportation mode/s are determined with customer about load characteristics, transit requirements and cost effectiveness

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Risk assessment of transport service is undertaken in accordance with workplace policy and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete documentation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Decisions for proceeding with task are undertaken or referred in accordance with workplace procedures and scope of authority

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Parameters of service requirements for the workplace and customer are documented

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Quotations for services/specifications are itemised and documented and processed in accordance with workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Legislative, insurance or specific conditions for load transport are recorded and filed in accordance with workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Assess goods/stock to be transported

1.1

Customer service parameters are followed in accordance with workplace procedures

1.2

In consultation with customer, key characteristics of goods/stock to be transported are determined

1.3

Regulatory and/or specific requirements for load shipment are identified

1.4

Specific load handling characteristics/requirements are identified

1.5

Task requirements are matched to workplace capability and operational focus

2

Determine transit requirements

2.1

Applicable transportation modes are matched to customer geographic location, load packaging characteristics, quantity of goods to be transported and specific requirements for goods

2.2

Required pick-up and destination point/s are identified and assessed for safe access and operation

2.3

Specified transit times and routes are identified and agreed with customer

2.4

Transportation mode/s are determined with customer about load characteristics, transit requirements and cost effectiveness

2.5

Risk assessment of transport service is undertaken in accordance with workplace policy and procedures

3

Complete documentation

3.1

Decisions for proceeding with task are undertaken or referred in accordance with workplace procedures and scope of authority

3.2

Parameters of service requirements for the workplace and customer are documented

3.3

Quotations for services/specifications are itemised and documented and processed in accordance with workplace procedures

3.4

Legislative, insurance or specific conditions for load transport are recorded and filed in accordance with workplace procedures

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Assess goods/stock to be transported

1.1

Customer service parameters are followed in accordance with workplace procedures

1.2

In consultation with customer, key characteristics of goods/stock to be transported are determined

1.3

Regulatory and/or specific requirements for load shipment are identified

1.4

Specific load handling characteristics/requirements are identified

1.5

Task requirements are matched to workplace capability and operational focus

2

Determine transit requirements

2.1

Applicable transportation modes are matched to customer geographic location, load packaging characteristics, quantity of goods to be transported and specific requirements for goods

2.2

Required pick-up and destination point/s are identified and assessed for safe access and operation

2.3

Specified transit times and routes are identified and agreed with customer

2.4

Transportation mode/s are determined with customer about load characteristics, transit requirements and cost effectiveness

2.5

Risk assessment of transport service is undertaken in accordance with workplace policy and procedures

3

Complete documentation

3.1

Decisions for proceeding with task are undertaken or referred in accordance with workplace procedures and scope of authority

3.2

Parameters of service requirements for the workplace and customer are documented

3.3

Quotations for services/specifications are itemised and documented and processed in accordance with workplace procedures

3.4

Legislative, insurance or specific conditions for load transport are recorded and filed in accordance with workplace procedures

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

applying relevant legislation and workplace procedures

communicating effectively with others when assessing and confirming customer transport requirements

completing all workplace processes related to transporting goods/stock

completing relevant documentation

interpreting and following operational instructions and prioritising work

monitoring work activities in terms of planned schedule

negotiating with others when assessing and confirming customer transport requirements

operating and adapting to differences in equipment in accordance with standard operating procedures

planning work activities, including predicting consequences and identifying improvements

reading and interpreting relevant instructions, procedures, information and signs

selecting and appropriately applying technology, information systems and procedures to complete workplace tasks

working collaboratively with others when assessing and confirming customer transport requirements

working systematically with required attention to detail without injury to self or others, or damage to goods or equipment.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

customer service and quotation/specification systems and resources

relevant regulatory and code requirements including mass and load regulations

relevant work health safety (WHS)/occupational health and safety (OHS) and environmental protection policies and procedures

strategies to implement continuous improvement processes

typical problems that can occur when assessing and confirming customer transport requirements, and related appropriate action that can be taken

workplace protocols and procedures for assessing and confirming customer transport requirements.

Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions can be found in the Companion Volume Implementation Guide.